Q: How do I get started?
A: To set up the MySecureCyberspace Game, follow our Getting Started Guide

Q: What is the game's target age group?
A: People of all ages can enjoy playing the game, but it's content and learning objectives are specifically designed for children in fourth and fifth grade.

Q: What cybersecurity topics does the game cover?
A: The current version of the game provides training missions about identifying spam, keeping personal information private, and recognizing risky or inappropriate Web sites. The characters also discuss the importance of having an online identify, or alias, the consequences of cyber crimes, and different kinds of malware.

Q: How can I use the game in the classroom?
A: A packet of 12 lesson starters called The Teacher's Companion is available under Classroom & Support Materials. Download the PDF to receive a booklet of important terminology, class discussion topics and ideas for classroom activities. The handbook correlates its content and the game activities to the National Educational Technology Standards.

Q: Why do I have to register?
A: By creating a username and password, we can save your progress as you play the game. After quitting, you can log in again and start where you left off.

Q: If I download the game, why do I need an Internet connection to play?
A: The Internet connection allows you to access your saved game that we store on our server. This way, you can play your saved game from any computer with the game installed.

Q: What do I do if I forget my password?
A: You can always reset your account password as long as you remember your answer to your Reminder question.

• Reset your Password

Q: Is the game available in languages other than English?
A: Not at this time.

Q: What are the technical requirements?
A: Your computer must be able to connect to the Internet, no other software is necessary. The following are the system requirements for optimal game performance:

• Supported OS: Windows® 2000/XP, Mac® OS X
• Processor: 500 Mhz or higher (800 Mhz recommended)
• Memory: 128 MB RAM (512 MB recommended)
• Hard Drive Space: 120 MB free
• Video: 16 bit (High Color), 800 x 600 or higher resolution
• Peripherals: Mouse, Keyboard (Speakers or headphones are recommended)
• Internet: Broadband 256k Internet connection or faster
• Other: You must have write access to the Hard Drive to be able to play your game.

For more details, refer to the readMe.txt file in the Support Documents.

Q: Do I need a Mac or Windows?
A:You can use either a Mac or Windows operating system, as long as you download the appropriate version for your computer.

Q: Do I need any special equipment?
A: A mouse and keyboard are required, speakers are recommended. You may want to use headphones if the game's sound will disturb others nearby.

Q: How do I install the Game?
A: After downloading the Game, double-click the CarnegieCadets file to launch the installation. The installation will create a folder named Carnegie Cadets on your computer (in the Documents folder on Mac, in My Documents on Windows) and install the Game files to that folder.

You may also wish to create a Desktop shortcut or alias once the files are installed. For instructions, refer to the readme.txt file in the Carnegie Cadets folder.

For help with installation, download the readMe.txt file in the Support Documents.

Q: How do I install the Game if I do not have administrator privileges on the computer I am using?
A: If you do not have administrator privileges, you will still be able to install the game. During the installation process when you are asked where the game should be saved on the computer, you need to change the location to a place you have access to, such as the Desktop or user Documents folder.

Q: How do I uninstall the Game?
A: To uninstall the Game, simply locate and delete the Carnegie Cadets folder that was created during installation.

April 2, 2008 - Ver. 3.4

We have updated the Game with fixes for the following issues:

• Dragging the bed around during the Dorm Room tutorial with Captain Wits will make Wits repeat himself
• You can still use the scanner and tweezers while the Help menu and Hint Sheet are open in the Web site Level 1 mission
• You can adjust the Speed meter while the Help menu and Hint Sheet are open in the Email Level 1 mission

If you are experiencing any of these issues, please download and install the newest version of the Game.

December 10, 2007 - Ver. 3.2

We have updated the Game with fixes for the following issues:

• Shrinking a dorm room item and then quitting the Game will cause the item to disappear from the room
• The scanner in the Web site Level 1 mission does not work on the second mission attempt if it is not fully charged after the first attempt
• Players can enter a blank name when registering their PAL
• Saving and quitting while still in the dorm room does not save the final dorm room arrangement

If you are experiencing any of these issues, please download and install the newest version of the Game.

November 19, 2007 - Ver. 3.1

We have updated the Game with fixes for the following issues:

• Email messages do not appear in the Email Level 1 mission if the player quits the mission then attempts it again
• The countdown timer in the Web site Level 1 mission displays multiple timers if the player clicks Quit while the Web sites are advancing

If you are experiencing either of these issues, please download and install the newest version of the Game.

Please feel free to contact us regarding any of the following:

• General questions, concerns, and comments
• Report a bug
• Assistance with your registration or user account
• Assistance with technical problems that cannot be resolved with the information in our Technical Questions section

To contact us, please email info[at]CarnegieCyberAcademy.com